Privacy Policy

This Privacy Policy applies to the PrimePunter website and to all services provided through it (the "Website" and the "Services"). It is operated by PrimePunter ("the Company", "We", "Us" or "Our").

"Personal data" means information that allows your identity to be established, such as your name, email address, phone number, payment profile data, payment information, support requests, betting history and chat messages. Where information cannot identify you (for example, where it is aggregated and anonymized), this policy does not apply.

This policy may change from time to time. In the case of significant changes we will notify you, as a rule by publishing a notice on the Website or by email.

Information you provide us directly. When you register an account, verify your identity, deposit or withdraw funds, or contact support, we may ask you to provide personal data such as contact details, your date of birth, your country, and — where you choose to verify your identity — identity documents.

Information collected automatically. We automatically collect some information when you use the Website, such as your IP address, device and browser type, error reports, system activity, and the dates, times and pages of your visits. Part of this information is collected using cookies and similar technologies. This helps us understand how the Website is used and provide a better service — for example, pre-selecting your country during sign-up.

Information received from third parties. We may receive personal data from trusted third parties, such as our authentication and payment service providers, and use it to verify the data you have provided and to improve the Services.

We also keep records of the transactions you make with us and the activity of your account, including deposits, withdrawals, bets and their settlement.

We process personal data only where there is a legal basis for doing so:

• Performance of the contract — for example, operating your account and processing your transactions.
• Legal obligation — for example, complying with anti-money-laundering legislation, responsible-gambling requirements and the conditions of our license.
• Legitimate interests — for example, preventing fraud, securing the Website and improving the Services.
• Your consent — in limited cases, such as direct marketing.

• To operate the Website, keep it functioning properly and provide the Services you request.
• To verify whether you can use certain Services, including your age, location, identity and self-exclusion status, and to create and operate your account.
• To comply with the conditions of our license and to prevent illegal activity, including money laundering and match fixing.
• To provide customer support, including help with technical, payment and account issues.
• To carry out, manage and confirm financial transactions.
• To detect and prevent fraud and other malicious activity, and to keep the Website and its users safe.
• To monitor play in order to support responsible gambling.
• To analyze and improve the Website and Services, including testing new features and preparing aggregated, anonymized statistics.
• To communicate with you, including operational messages about changes to the Website, security updates, and — with your consent where required — information about bonuses and promotions.

We may disclose your personal data to:

• Third-party service providers who help us provide the Services — for example, authentication, payment processing, email delivery and sports data providers.
• Regulatory, law-enforcement and state authorities, courts, fraud-prevention agencies and licensing authorities where we believe disclosure is required by law or necessary to establish or protect our legal rights.
• Other persons, with your consent.

We do not sell your personal data.

Your personal data may be transferred to and processed in countries other than the one in which you live, whose laws may differ from those of your own country. Where personal data is transferred internationally, we take appropriate precautions — including recognized transfer mechanisms and contractual safeguards — to protect it.

We are committed to protecting your personal data and apply appropriate technical and organizational measures, including encryption of data in transit, restricted access to personal data on a need-to-know basis, and secure storage of identity documents with access limited to you and authorized reviewers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data.

We keep personal data only for as long as it is needed for the purposes described in this policy, including for the duration of our relationship with you and for any period required by law — for example, anti-money-laundering rules that require transaction records to be retained for a set number of years after they are made.

Depending on the law that applies to you, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent, without affecting processing carried out before the withdrawal.

To exercise any of these rights, contact our support at contact@primepunter.com.

The Website uses cookies and similar technologies that are necessary for it to function — for example, keeping you signed in and remembering your preferences — as well as technologies that help us understand how the Website is used. You can control cookies through your browser settings; disabling essential cookies may prevent parts of the Website from working.

The Website is intended exclusively for persons aged 18 or older. We do not knowingly collect personal data from anyone under 18. If we become aware that a person under 18 has provided us with personal data, we will close the account and delete the data in accordance with our legal obligations.

If you have any questions about this Privacy Policy or about how your personal data is handled, contact us at contact@primepunter.com.